Returns & Exchanges

At Marco Furniture, we want you to love your home, which is why we offer a 30-day return window for most items in their original condition. If your new piece isn't the perfect fit, our streamlined process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team with your order number and photos of the item to start the return process.

• 2.
  Prepare for Pickup

  Carefully disassemble your furniture if necessary and place it back in its original packaging to ensure it remains protected during transit.

• 3.
  Scheduled Collection

  Our specialized white-glove logistics partners will contact you to schedule a convenient time to collect the item directly from your doorstep.

• 4.
  Inspection and Refund

  Once our warehouse team verifies the item's condition, we will issue a full refund to your original payment method within 5 to 7 business days.